Terms of use

1. This deal is between you and ANDY AI PTY LTD, ACN 697 510 562, ABN 72 697 510 562, a proprietary company in South Australia.
2. It covers your use of the website at andyai.link and everything published on it.
3. It is a deal about a website and nothing more. Andy itself goes out to a trades business under a separate written agreement dealing with service levels, fees, how call details are handled, and how either side walks away.
4. Nothing on this website is that agreement, and nothing here is an offer you could accept to bring one into being. Read these pages as a description of the work, not as paperwork waiting for a signature.
5. The pages describe how the assistant handles a call. They are a description, not a warranty that any particular call gets handled a particular way, and section 7 sets out where that line falls.
6. Disagree with any of this? Stop using the site. There is no account to shut down and nothing of yours here to collect on the way out.

1. The Australian Consumer Law, which is Schedule 2 to the Competition and Consumer Act 2010 (Cth), hands consumers guarantees that no contract can shrink, water down or write out.
2. Any point in this document that would do that simply does not apply, as far as it would have done it. That is the first rule here and everything else sits under it.
3. Where the Australian Consumer Law reaches something we supply, the guarantees include that services come with due care and skill, that they suit any purpose you made known, and that they arrive in a reasonable time. For goods they include acceptable quality and matching the description given.
4. Under the Australian Consumer Law you are entitled to a replacement or a refund for a major failure, and to compensation for other loss or damage that was reasonably foreseeable. Where the failure is not major, you are entitled to have the goods or services repaired or supplied again.
5. Those entitlements sit above section 7 of this document, and section 7 does not touch them.
6. Where a guarantee applies and the failure is not a major one, our liability for supplying services is capped, as far as the Australian Consumer Law allows, at supplying them again or paying what it costs to have somebody else supply them again. Section 64A permits that cap. It is written out here so you can see exactly how far it reaches and where it stops.
7. We also leave alone anything under the Australian Securities and Investments Commission Act 2001 (Cth), and any other statutory right that cannot lawfully be signed away.

Go for your life

1. Read it, print it, quote it, link to it.
2. Copy a page or part of one for your own use or to put in front of somebody else, so long as it is clear where it came from and pulling it out has not bent the meaning.
3. Journalists, researchers and competitors are all welcome to quote this site, the parts that make us look bad included.

Do not

1. Pass the material off as yours, or as coming from anybody other than ANDY AI PTY LTD.
2. Doctor a quotation so it says something we never said. The straight talk on this site is only worth something if it cannot be edited into a sales claim.
3. Have a crack at getting into any part of the hosting setup, or at knocking it over for everybody else.
4. Point an automated process at the site that loads it unreasonably. Ordinary crawling is welcome and the robots file says as much.
5. Use the published address to send unsolicited commercial messages. That is also an offence under the Spam Act 2003 (Cth), which deals with harvesting addresses separately again.

Whether it is up

1. The site is a stack of plain files sitting on a host. There is nothing running behind it.
2. We make no promise that it is reachable at any given moment, and there is no support desk standing behind it.
3. Any page here can change or disappear without notice.
4. If a page you were relying on has gone, drop a line to [email protected] and the wording comes straight back to you.

Whether it is right

1. Every factual statement here is meant to be correct, and being told it is wrong beats being right.
2. Company details, statutory references and the description of what the product does are all checkable. A correction gets made and the page gets updated.
3. None of it is professional, legal, financial or technical advice for your own situation.

Links out

1. This site points at the Australian Business Register, at ASIC, at the OAIC and at a small number of other public sources.
2. None of those are ours to run, and what they publish is not something we answer for.
3. They are official sources, and they are linked so you can go and check us instead of taking our word.

Andy goes out to a trades business under its own written agreement. The clauses below are the load bearing ones out of it, printed here so anybody weighing it up reads them with no pressure attached and no salesperson in the room.

Who signs

1. The trades business, and nobody else.
2. Not the caller. A caller is party to nothing, and is never asked to agree to a clause, take a licence, or open an account in order to talk to a tradesperson.

What the trades business wears

1. Telling its own callers what happens on the call, recording included, and keeping to the recording law of its own state or territory.
2. Having its own privacy policy, and answering its own customers about their own details.
3. The state of its own diary. If a calendar says a slot is open and it is not, the software was told the truth as somebody recorded it.
4. Deciding what Andy may accept, including which jobs it should turn away.
5. Everything after the booking. The job, the work, the price and the invoice sit squarely between the trade and its customer.

What we wear

1. Handling call details only on the trade's instructions, as set out in the privacy policy.
2. Saying what Andy is at the start of every single call.
3. Handing back or wiping call details when the arrangement ends.
4. Telling the trade about a suspected breach without dragging our feet.

Four clauses that are not in it, and never will be

1. No cut of the job. Never a percentage, a booking fee, a lead fee, or any payment that moves with the work won. Pricing is a flat subscription and nothing beside it.
2. No exclusivity. Running Andy does not stop a trade running anything else, and there is no lock-in term dressed up as a discount.
3. No claim over your customer list. The call details stay the trade's. We take no licence to use them for our own ends and no leftover right to keep a stripped copy after it all ends.
4. No passing work around. A caller is never offered to a second business, and no business is ever shown another one's callers.

What we do not promise

1. Not a number of bookings, not a conversion rate, not more revenue, and not that any particular call gets handled correctly.
2. Speech recognition mishears, calendars lie, and callers hang up.
3. Any figure said out loud in a sales conversation that never made it into a written agreement is a guess, and should be valued accordingly.

1. The text, the structure, the layout, the photographs and the code of this website belong to ANDY AI PTY LTD or are used with permission.
2. Copyright is asserted in the ordinary way under the Copyright Act 1968 (Cth). Nothing has to be registered for that to hold.
3. The photographs are there to illustrate. They are not photographs of this company, of a customer, of an employee or of a worksite, and the caption under each one says so.
4. Nothing in them should be read as showing a real job, a real van or a real person.
5. "Andy" is a name ANDY AI PTY LTD trades under.
6. Any other name on this site belongs to whoever owns it, and appears so you know what is being talked about, not to hint at any connection.
7. The fair dealing provisions of the Copyright Act allow quoting for criticism, review, news reporting, research and study. Nothing here is meant to cut those down, and where a point here looks like it does, the Act wins.

1. Personal information is dealt with in the privacy policy, and that policy counts as part of this deal.
2. Two points out of it are repeated here, because people read a terms page and skip a policy.
3. First. This website takes nothing about you beyond the ordinary log lines the host writes. No form, no account, no visitor counting, and no cookie of ours.
4. Second. A caller's details belong to the trades business that was rung. We mind them on that business's instruction rather than holding them on our own account. That split is worked through at the section on the two piles, and it is the one clause a prospective customer should read before any other.

1. Every point in this section sits underneath section 2. Where a statutory guarantee applies, nothing written here shrinks it.
2. Past that, and as far as the law permits, the website comes as it is.
3. We do not warrant that it runs without interruption, that it is free of errors, or that it carries nothing harmful.
4. We are not on the hook for indirect or consequential loss, for profits you did not make, for business you did not win, or for data you lost, arising out of using the site or not being able to.
5. The realistic exposure for somebody reading this site is a decision made on the strength of something written on it. If something here is wrong, tell us and it gets corrected.
6. Descriptions of how Andy handles a call describe the product, not a guaranteed result on any given call. A commercial decision should rest on the written agreement in section 4, which is where the commitments live.
7. Where liability cannot be excluded and cannot be capped at supplying the service again, everything we owe in connection with this website is capped at one hundred Australian dollars, taken together.
8. Nothing here shuts out liability for fraud, for fraudulent misrepresentation, or for anything else the law does not allow to be shut out.

1. This deal runs on the law of South Australia and of the Commonwealth of Australia.
2. You and we both accept that the South Australian courts, and the courts that hear appeals from them, can deal with a dispute.
3. That acceptance is not exclusive, and the wording is deliberate. If you are in another state and it suits you to bring a matter there, we are not going to burn your money arguing about the venue before anybody reaches the merits.

Before anybody involves a court

1. Write to [email protected] with Legal in the subject line.
2. Set out what the problem is and what you want done.
3. You get an answer inside 5 business days.
4. Most things that end up in front of a solicitor would have been cheaper to sort out at this step, and we would rather sort them out.

Regulators, any time you like

1. Nothing in this section stops you taking a matter to a regulator, at any point, without telling us first.
2. A privacy complaint goes to the Office of the Australian Information Commissioner at GPO Box 5218, Sydney NSW 2001, on 1300 363 992, or at oaic.gov.au.
3. A complaint about misleading conduct goes to the Australian Competition and Consumer Commission, or to Consumer and Business Services here in South Australia.
4. You do not need us to agree, and we will not treat you doing it as a breach of this deal.

Changes

1. These points can change. When they do, the version and the effective date printed at the head of this page move with them.
2. A change bites from the day it goes up, and never backwards over what has already happened.

If one point falls over

1. Where a point here is held invalid or unenforceable, it gets cut back only as far as it has to be, and everything else keeps running.

Letting something slide

1. Not enforcing a point on one occasion does not mean we have given it up for good.

The whole of the deal about this website

1. These points, the privacy policy and the cookie notice together are the whole of the arrangement about your use of this website.
2. They are not an agreement about supplying any product, and they do not pretend to be one.

Handing it on

1. We may hand this deal on as part of transferring the business.
2. Where that happens, the privacy commitments travel with the information, which the privacy policy says as well.

Getting hold of us

1. The lot reaches [email protected].
2. Company details, and where to check them yourself, are on the contact page.